About Us

Terms & Conditions

SHIPPING POLICY

Shipping Times

Orders are processed the same day the order is received, and the order is shipped the following business day. Standard delivery is within 3-7 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Contact support@familyfuncoolers.com for Express Shipping rates.

Shipping Rates

​FedEx Ground Delivery is included in the FamilyFunCoolers purchase price.  FedEx will not deliver to a P.O. Box.

Shipping Confirmation & Order Tracking

You will receive a Shipping Confirmation email, from support@familyfuncoolers.com, containing your tracking number(s) once your order has shipped. The tracking number will be active within 24 hours.

Do I have to be there to sign for delivery?

No.

When do you deliver?

FedEx delivers on our behalf on business days (except Easter Sunday, Christmas Day, Boxing Day, New Year’s Day, and other bank holidays). Sometimes delays do occur due to traffic, accidents, or unforeseen situations.

Do you deliver to P.O. Box addresses?

No, we do not deliver to P.O. Box addresses. 

Do you offer international delivery?

​No. Please contact FamilyFunCoolers directly, at support@familyfuncoolers.com,  if you wish to have an order shipped outside of the United States.

Can I change my delivery date or shipping address after I place an order?

After an order is placed, contact support@familyfuncoolers.com to change the shipping address or delivery date. The shipping address and/or delivery date may be adjusted for orders that have not yet been processed.

WARRANTY POLICY

Damages

If you received your order damaged, please immediately contact support@familyfuncoolers.com for a replacement. We will email you, or mail you, a FedEx return label. Keep the product shipping box to return the damaged product. The damaged product may be returned to FamilyFunCoolers, and a replacement product provided, at no charge to you.

Extended Warranty

Your FamilyFunCoolers product is warranted against defects in materials & workmanship for a period of one (1) year from the date of original purchase.

We do not cover normal wear and tear, blown speakers, scratches, loss, or theft. This warranty excludes damages resulting from abuse, accident, modifications, or other causes that are not defects in materials and workmanship. Any recovery is limited to the original purchase price. No other person is authorized to modify this limited warranty. This warranty gives you specific legal rights, and you may have other original rights that vary by state and jurisdiction.  These rights shall not be affected by this limited warranty. This warranty cannot be transferred or assigned.

REFUND POLICY

Due to the custom nature of the product, refunds and exchanges cannot be accepted.